Frequently Asked Questions

Everything you need to know about cold-air diffusion, our products, and ordering.

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How does cold-air nebulization work?

Our diffusers break pure fragrance oil into a fine, dry mist and disperse it evenly through the air — no heat, no water, no residue. The result is a cleaner, stronger, longer-lasting scent than reed diffusers, candles, or spray systems.

How do I set up my diffuser?

Setup takes under a minute. Open the reservoir, pour your fragrance oil straight in — no water, no dilution — then power on and set your intensity. The scent fills the room within minutes. App-enabled models include download instructions for their companion app in the quick-start guide.

Is it safe around children and pets?

Our diffusers use no flame, no heated surfaces, and no water — fragrance is dispersed as a clean, aerosol-free dry mist. As with any home fragrance, we recommend normal ventilation and keeping units out of reach of curious hands and paws.

How much space can one diffuser cover?

It depends on the model: AROMA ONE covers up to 800 sq ft, PLUS up to 1,500, SUITE up to 2,500, ELITE up to 10,000, and GRAND 20,000+ for large commercial spaces. AROMA DRIVE is designed for your vehicle.

How long does a bottle of oil last?

Because nebulization uses a fine mist, a little goes a long way. Most customers find a 100 ml bottle lasts approximately 60–90 days at moderate use.

How do I clean and maintain my diffuser?

Run a small amount of isopropyl alcohol through the unit when switching scents, and give it a full clean every three months to keep each fragrance crisp. Wipe the exterior with a soft, dry cloth — never use water or household cleaners inside the unit.

Which oils work with which diffusers?

Every Aromahavven fragrance oil is compatible with every Aromahavven diffuser — DRIVE, ONE, PLUS, SUITE, ELITE, and GRAND. Mix and match freely.

What does the warranty cover?

Every Aromahavven diffuser includes a 1-year limited warranty covering manufacturing defects and mechanical or electrical failure under normal use. It does not cover accidental damage, misuse, or normal cosmetic wear. To make a claim, email info@aromahavven.com with your order number and a short description, and we will repair or replace the unit.

Do you offer scenting for businesses?

Yes. We supply hotels, spas, retail stores, clinics, and offices with commercial-grade systems and ongoing oil supply — including spaces with no central HVAC. Visit our Business Scenting page or contact us for a consultation.

Where do you ship?

We ship across Canada and worldwide. Shipping rates and delivery times are calculated at checkout.

What is your return policy?

Returns are accepted within 30 days of delivery — unopened and in original packaging. Opened fragrance oils are final sale. Email hello@aromahavven.com and we'll make it right.

Still Have Questions?

Reach us at hello@aromahavven.com and we'll typically respond within one business day.